Returns Policy
At Popsikulls, we are committed to providing you with exceptional products that reflect your unique style. Please take note of our return policy to ensure a smooth shopping experience:
1. **Returns:**- Due to the nature of our products, once the client has received a product, we do not accept returns.
2. **Refunds for Print-on-Demand Items:**- We can only accept refund requests within 24 hours of your purchase. After this period, refunds cannot be processed as our items are customized and made specifically for you.
3. **Credit for Undelivered Products:**- In the rare event that a product does not arrive, we offer credit for the purchase amount. Please contact our customer support team to initiate the credit process.
4. **Modification Window for Popsikulls Designs:**- If you wish to change your randomly generated Popsikull design, you have 24 hours from the confirmation of payment to make modifications.
- After 24 hours, no refunds or modifications can be made, as the customization process will have begun.
5. **Contacting Customer Support:**- If you have any questions or concerns regarding your order, please reach out to our customer support team at support@popsikulls.com. We are here to assist you.
We can't wait for what's to come!. We appreciate your understanding and cooperation.
Shipping
Shipping Times: Shipping times for Popsikulls vary due to the nature of our customizable products. We usually estimate 7 - 12 working days. Each item is crafted with care to reflect your individual style, which may extend the processing and shipping times. Please refer to individual product pages for estimated delivery times.
Covid-19 Delay Warning: Please note that the ongoing Covid-19 pandemic may impact shipping times. While we strive to process and ship orders promptly, external factors such as restrictions, increased safety measures, and delays within shipping carriers may affect delivery times. We appreciate your understanding and patience during these challenging times.
Weather and Natural Disasters Warning: Shipping times may be affected by weather events or natural disasters in Puerto Rico and the United States. Unforeseen circumstances, such as hurricanes, storms, or other natural occurrences, may impact the transportation and delivery of your packages. We appreciate your understanding and flexibility in such situations.
Shipping Methods: We offer standard and expedited shipping options. The availability of these options may depend on your location. You can choose your preferred shipping method during the checkout process.
Tracking Your Order: Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package and estimate its delivery date.
Customs and Import Taxes: For international orders, customers are responsible for any customs and import taxes that may apply. Popsikulls is not responsible for delays or additional charges incurred during customs processing.
Address Accuracy: Please ensure your shipping address is accurate and complete. Popsikulls is not responsible for lost or misdirected packages due to incorrect addresses provided by customers.
Order Modifications: Due to the customization process, modifications to an order can only be made within 24 hours of payment confirmation. After this period, changes cannot be accommodated. Please review your order carefully before confirming.
We appreciate your understanding and cooperation. If you have any questions or concerns about your order, please contact us at support@popsikulls.com. Your satisfaction is our priority!
